Welcome to Ali & Rama’s Gallery. These Terms & Conditions govern your use of our website and any orders or purchases made through it.
By accessing, browsing, or placing an order through our website, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or completing a purchase.
1. Store Information
This website is operated on behalf of Ali & Rama’s Gallery, located in Jabal Amman, Amman, Jordan.
For any inquiries regarding our website or orders, please contact us through:
Phone & WhatsApp: +962 79 567 7707
Email: [email protected]
2. Website Use
Our website must be used lawfully and for legitimate personal purposes only.
You may not use the website or its content in any unlawful manner, or in a way that may harm Ali & Rama’s Gallery, its users, or the functionality of the website.
Attempting to gain unauthorized access to any part of the website or its associated systems is strictly prohibited.
3. Products & Availability
We make every effort to display our products and their related information as clearly and accurately as possible.
All products are subject to availability. Certain items may be available in limited quantities or may become unavailable at the time an order is placed.
Ali & Rama’s Gallery reserves the right to cancel or modify an order if a product is unavailable. In such cases, the customer will be notified accordingly.
4. Artistic & Handmade Products
Due to the artistic or handmade nature of certain products, slight variations in colour, shape, or details may occur compared to the images displayed on our website.
These differences are a natural characteristic of artistic and handcrafted products and may make each piece unique.
Please also note that colours may appear slightly different depending on your device and screen settings.
5. Pricing
Product prices displayed on our website reflect the applicable prices at the time an order is placed.
Additional shipping or delivery charges may apply depending on the delivery location and shipping method selected.
For international orders, customs duties, taxes, or additional import charges may be imposed by the relevant authorities in the destination country. These charges, where applicable, are the customer’s responsibility and are beyond the control of Ali & Rama’s Gallery.
6. Orders
Placing an order through our website constitutes a request to purchase the selected products. Order fulfillment remains subject to product availability and the completion of any necessary processing requirements.
Ali & Rama’s Gallery reserves the right to cancel or modify an order if one or more products become unavailable. Customers will be notified in such cases.
7. Payment
Orders are confirmed once payment has been successfully completed through one of the approved payment methods available on our website, in accordance with the payment method applicable to the order.
Customers are responsible for ensuring that all information submitted during the ordering and payment process is accurate.
8. Customer Information
Customers are responsible for providing accurate and complete information when placing an order, including their name, phone number, address, delivery details, and any other information required to process the purchase.
Incorrect or incomplete information may result in delays in processing or delivering an order.
9. Shipping & Delivery
All shipping and delivery arrangements are subject to our Shipping & Delivery Policy, available on our website.
We provide delivery services within Jordan, as well as international shipping through Aramex.
Shipping fees and estimated delivery times vary depending on the location and destination. Please refer to our Shipping & Delivery Policy for further details.
10. Customs Duties & International Orders
Orders shipped outside Jordan may be subject to customs duties, taxes, or import fees in accordance with the regulations of the destination country.
The customer is responsible for any such charges imposed by the relevant authorities. Unless explicitly stated otherwise, these charges are not included in the product price or shipping fees paid to Ali & Rama’s Gallery.
Ali & Rama’s Gallery has no control over the amount of these charges, customs clearance procedures, or the time required for customs processing.
11. Returns & Exchanges
All return and exchange requests are subject to our Return & Exchange Policy, available on our website.
Customers may request a return or exchange within 7 days of receiving their order, provided that the conditions outlined in the policy are met.
Please contact us before returning any product so that we can confirm the appropriate return or exchange procedure.
12. Customized Products
Products that have been personalized, customized, or made specifically according to a customer’s request cannot be returned or exchanged, unless the product received is incorrect or defective.
Please refer to our Return & Exchange Policy for further details.
13. Refunds
Once a return request has been approved, the refund will be issued through the original payment method whenever possible.
Refund processing times may vary depending on the payment service provider and its procedures, which may be beyond the control of Ali & Rama’s Gallery.
14. Product Images & Content
We make every effort to present product images and information as accurately as possible. However, minor differences between the displayed images and the actual products may occur, particularly with artistic or handmade items.
We encourage customers to carefully review product descriptions, specifications, and all available information on the relevant product page before completing a purchase.
15. Intellectual Property
All photographs, designs, text, visual elements, and other original content belonging to Ali & Rama’s Gallery and displayed on this website are protected.
Such materials may not be copied, reproduced, published, modified, or used for commercial purposes without prior permission.
Our website may also feature artwork and products created by local artists and artisans. The intellectual property rights associated with these works remain with their respective owners, as applicable.
16. Third-Party Services & Links
Our website may rely on third-party services to facilitate certain operations, including payment processing and shipping. These services may be subject to their providers’ own terms, conditions, and policies. The use of such services is governed by the applicable terms of the respective providers.
17. Privacy
All personal information and customer data submitted through our website are handled in accordance with our Privacy Policy, available on the website.
We encourage you to review our Privacy Policy to understand how information related to orders, communication, and website services is collected and handled.
18. Changes to These Terms & Conditions
Ali & Rama’s Gallery reserves the right to update or modify these Terms & Conditions when necessary.
Any updated version will take effect once published on our website. We recommend reviewing this page periodically to stay informed of any changes.